Leadership program

Leadership Program – Management through interaction

Do your first level leaders know how to :

A ny leadership role in any organization requires a set of core competencies that make leaders effective - skills they must master in order to build long-lasting relationships that lead to mobilization and increased performance.

«Being a good manager isn't innate, it's learned ! »

R. Thibault,
Executive Director,
Business Development.

  • Mobilize their teams ?
  • Engage staff and encourage them to take action ?
  • Resolve conflicts ?
  • Face and lead change with competence ?
  • Use coaching, and when  ?

Responding to current organizational challenges, La Cité des affaires is offering its partners a proven and internationally-recognized leadership program to develop effective leaders. The program also offers:

  • An innovative approach based on over 40 years of research
  • A series of practical workshops adapted to the reality of today and of tomorrow (case studies, teamwork, best practices, etc.)
  • The development of the essential skills needed to be recognized as a good leader 
  • Integrated performance exercises to change human behaviour
  • 7 intensive one-day workshops over a period of two months/li>
  • Funding is available!

Who can benefit from this leadership training?

This training program is designed for current or future managers, supervisors or anyone who manages personnel. It is a program suited to the private sector, the public sector as well as to not-for-profit organizations and groups.

Module 1. Communicating for Leadership Success
Module 2. Driving Change
Module 3. Coaching for Peak Performance
Module 4. Resolving Workplace Conflict
Module 5. Setting Goals and Reviewing Results
Module 6. Delegating with Purpose
Module 7. Addressing Poor Performance


Program details:

each module is offered over the course of one day, from 9AM to 4PM. 


This workshop constitutes the program base; it is a prerequisite for all other modules.

This course helps individuals communicate effectively so they can spark action in others. Through the use of the Interaction Essentials, people are better able to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.

Module 2 :

In today's complex and competitive environment, it's no surprise that 70 percent of workplace change initiatives fail. For workplace change initiatives to be successful, organizations need leaders who are able to turn resistance into commitment and inspire team members to take ownership of change. This course provides the skills and resources learners need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.

Module 3 :

Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. Helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions.

Module 4 :

Today's business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches learners how to recognize the signs of escalating conflict and take appropriate action to minimize damage.

Module 5 :

This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees.

Module 6 :

In this course, leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion. That discussion includes the level of decision-making authority, amount of support, and methods for monitoring progress and measuring results.

Module 7 :

work group. This course builds leaders' skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills to discuss performance and provide ongoing feedback and support. Leaders identify the steps to take after the performance problem discussion and determine if it is necessary to impose formal consequences.

How much does training cost?

Funding is available through the Canada-Ontario Job Grant.

Space is limited, register today!


Contact Dominique Lemaire at 613 742-2493 Ext. 2116,
or e-mail: DLemai@lacitec.on.ca